Cancellation and refunds
Cancellation and Refunds
Real films open soon. Until then we take no payments. These are the rules that will apply.
Last updated: 20 October 2026
Tu Jaane Na Tu: if she says no
You pay only after she has said yes and taken her selfie, so if she says no, no one is charged. Your free preview with our stand-in actress stays available.
Cancel before we start
Changed your mind after paying? Write to sitaaro.app@gmail.com before your film is made and we refund you in full.
If we can't make your film
If a selfie can't be used, either of you withdraws consent before the film is made, or we can't deliver for any other reason, we refund you in full. You don't need to ask.
If something looks wrong
Tell us within 7 days of delivery and we remake that moment for free. If we still can't get it right, we refund you in full.
Sitaaro Moments
Free wishes and word links are free. For a Moment with your face: if it doesn't look right, tell us within 7 days and we make it again free; if we still can't, or a photo can't be used, or anyone in it says no or removes their photo before it is made, you get a full refund. You see a free preview of your face first, with one free retake, and you pay only after you say yes.
How refunds reach you
Refunds go back to the same UPI, card or bank account you paid with, within 5 to 7 working days of approval.